Legal Compliance
Everve operates in strict compliance with the current laws and regulations of the European Union and the Republic of Bulgaria. This refund policy is crafted in accordance with these legal frameworks to ensure fair and transparent transactions.
Overview
Everve, specializing in SEO/SMM services, outlines its refund policy applicable to the services provided. This policy is governed by the following terms and conditions.
Eligibility for Refund
- Time Frame: Refunds are available within 14 days of account balance top-up.
- Exclusions: Services rendered for the social networking site Reddit are not eligible for refunds.
- Refund Method: Refunds will be processed back to the original card or e-wallet used for the balance top-up.
- Balance Condition: Refunds are limited to the remaining funds in the user's advertising balance.
Non-Refundable Services
Everve provides digital SEO/SMM services; hence, no physical goods are subject to refund. Once a service is utilized or consumed, it is non-refundable.
Payment Methods and Refund Process
Everve accepts payments via VISA/MasterCard, Payeer, PerfectMoney, cryptocurrencies, and others. Refunds will be issued using the same payment method originally used. Alternative methods will be arranged if the original method does not support refunds.
Initiating a Refund
Users must contact Everve's customer support within 14 days of the transaction for refund requests, providing transaction details and reasons. Everve reserves the right to assess refund eligibility based on service usage and remaining balance.
Additional Terms
Everve reserves the right to modify this refund policy at any time without prior notice. By using Everve's services, users agree to the terms outlined in this refund policy.
Contact Information
For inquiries or refund requests, contact Everve's customer support via the provided channels on our platform. This policy is effective as of 01 Jan 2020. Everve will determine the applicability of refund requests in accordance with these terms and the governing laws of the EU and the Republic of Bulgaria.
Everve
1715 Business District, g.k. Mladost 4, Sofia, Bulgaria